How to void an invoice in QuickBooks Online (not delete it)
You sent an invoice you should not have. Before you delete it — do not. Here is why voiding is almost always the right call.
Void and delete do different things
Void sets the invoice to zero but keeps it in your books. The invoice number stays, the record stays, and anyone looking later can see it existed and was cancelled.
Delete removes the transaction entirely. The record is gone, and you are left with a gap in your invoice numbering that nothing explains.
Voiding is almost always what you want, because a cancelled invoice you can account for is worth far more than one that quietly disappeared.
The steps
- Go to Sales, then Invoices.
- Find the invoice — the search box takes the invoice number or the customer name.
- Open the dropdown in the Action column on the right and choose Void.
- Confirm when it asks. This cannot be undone with a single click, which is why it asks.
What it looks like afterwards
The amount reads zero, the status says voided, and the invoice number is still in sequence. Your customer will not be chased for it, your revenue drops by the right amount, and the paper trail is intact.
If the invoice sits in a period you have already filed taxes on, or your accountant has closed the books, do not void it on your own — you would be changing a number somebody has already signed off. Ask them first. Current period, unpaid invoice, your own mistake? Void away.